Latest AI & Business News
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Enabling human-centric support with generative AI
It’s a stormy holiday weekend, and you’ve just received the last notification you want in the busiest travel week of the year: The first leg of your flight is significantly delayed. You might expect this means you’ll be sitting on hold with airline customer service for half an hour. But this time, the process looks…
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Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
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AI and Collaboration at the Forefront in Domo’s Latest Report
The pace with which data is created, analyzed, and shared continues to accelerate. The relentless flow of data contributes to a growing torrent of information, shaping how individuals and businesses engage with the world, but what does this constant stream of data really look like? Domo, the AI and data products platform, has released its…
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Perplexity’s Carbon integration will make it easier for enterprises to connect their data to AI search
With the acquisition of Carbon, Perplexity will expand the knowledge pool powering its AI search engine, making its responses more relevant. Read More
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This Tropical Virus Is Spreading Out of the Amazon to the US and Europe
Oropouche virus has posed little threat outside South America in the past, but land-use change, the climate crisis, and international travel all appear to be spreading this insect-borne disease to new places.
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WordPress.org statement threatens possible shutdown for all of 2025
Automattic CEO Matt Mullenweg on Friday announced a shutdown of almost all services on WordPress.org, the open source project site that’s the home of the software, plugins, and the WordPress community, but was unclear on when the shutdown would end. This move sharply increases the uncertainty surrounding WordPress, which is the software that runs roughly…
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I Used AI to Do All of My Holiday Shopping
Chatbots aren’t very good at picking gifts, but that didn’t stop me from burning the planet in a quest for the perfect baking equipment.
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Mainframe modernization that meets you where you are
Every business is unique in its approach to technology modernization. Likewise, the reasons behind initiating a modernization strategy will vary from business to business. However, a few key drivers have emerged as a common thread between businesses. In a recent Rocket Software survey, commissioned by Forrester Consulting, the top three drivers for IT modernization were…
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Automating the entire DevOps toolchain end-to-end
As enterprise IT environments continue to grow in complexity, organizations are modernizing legacy applications and workloads, amongst other strategic IT initiatives, to address various IT and business challenges—including cost optimization, simplification, time to market, technical debt, scale and more. Along the way, they are adopting new technologies and infrastructure that have to be incorporated into…
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OpenAI Upgrades Its Smartest AI Model With Improved Reasoning Skills
A day after Google announced its first model capable of reasoning over problems, OpenAI has upped the stakes with an improved version of its own.