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Why your IT team needs to upgrade its digital employee experience (DEX)
Business and IT leaders agree that improving the “digital employee experience” (DEX) results in better productivity and workplace morale. But recent research by Ivanti reveals an important reason why many organizations fail to achieve those benefits: rank-and-file IT workers lack the funding and the operational know-how to get it done. They don’t prioritize DEX for others…
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How AI can alleviate help desk workloads
The rising flood of trouble tickets is straining help desk operations. Yet many still rely on phone calls, outdated knowledge bases, and manual processes. Unsurprisingly, this is leading to staff frustration and burnout, dissatisfied end users and persistent security vulnerabilities. As many as 56% of IT workers1 say the help desk ticket volume is up,…
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How IT leaders can assess “secure-by-design” software claims
It’s no secret cyberthreats are increasing. The cost of reported cybercrime in the US jumped 22% last year to more than $12.5 billion, according to the FBI’s Internet Crime Complaint Center.1 One issue is weaknesses that have been preserved in software by traditional approaches to coding and security. To combat these risks, there is now…
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Google Cloud chief moves to ServiceNow as COO
Just a day after announcing his departure from Google to his LinkedIn followers, Amit Zavery said that he is joining ServiceNow as COO. ServiceNow said that Zavery will serve as “president, chief product officer (CPO), and chief operating officer (COO) to lead product and engineering, effective October 28, 2024.” “In his role as president, CPO,…
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Meet the Far-Right Constitutional Sheriffs Ready to Assert Control if Trump Loses
There are hundreds of Constitutional Sheriffs around the country who believe they are the ultimate legal power in their county. We break down how they have coalesced with the election denial movement.
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Gartner projects major IT spending increases for 2025
Gartner is projecting worldwide IT spending to jump by 9.3% in 2025, one of the largest percentage increases in this century, and it’s only partially driven by AI. Gartner’s new 2025 IT spending projection, of $5.75 trillion, builds on its prediction of an 8.2% growth this year, with data center spending increasing by nearly 35%…
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The enterprise verdict on AI models: Why open source will win
While closed models like OpenAI’s GPT-4 dominated early adoption, open source models have since closed the gap in quality, and are growing at least as quickly in the enterprise, according to multiple VentureBeat interviews with enterprise leaders.Read More
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Avoiding value decay in digital transformation
Mission-critical digital transformation projects too often end with a whimper rather than a bang. An estimated three-quarters of corporate transformation efforts fail to deliver their intended return on investment. Given the rapidly evolving technology landscape, companies often struggle to deliver short-term results while simultaneously reinventing the organization and keeping the business running day-to-day. Post-implementation, some…
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How CIOs and CISOs can partner to improve workforce productivity and security
Many organizations are still struggling to adjust to flexible work requirements, while maintaining enterprise cybersecurity. One key reason is that CIOs and chief information security officers (CISOs) are not always aligned in how to enable productive, secure work. Flexible work requirements mean changes for both ITOps and SecOps teams. But in practice, IT and security…
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Gandhi Inspired a New Kind of Engineering
The teachings of Mahatma Gandhi were arguably India’s greatest contribution to the 20th century. Raghunath Anant Mashelkar has borrowed some of that wisdom to devise a frugal new form of innovation he calls “Gandhian engineering.” Coming from humble beginnings, Mashelkar is driven to ensure that the benefits of science and technology are shared more equally.…