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Human vs. humane: How companies pursue AI for enhanced CX
We’ve all been there. Your laptop breaks down, you miss a flight, or you need to call an insurance company. You hope for a quick conversation to resolve the matter but instead, you’re greeted by a disembodied voice delivering scripted questions and answers with no empathy, passing you through one list of choices after another,…
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Autodesk enlists Einstein AI to enhance customer service
Even as it designs 3D generative AI models for future customer deployment, CAD/CAM design giant Autodesk is “leaning” into generative AI for its customer service operations, deploying Salesforce’s Einstein for Service with plans to use Agentforce in the future, CIO Prakash Kota says. Einstein for Service — Autodesk’s first use of Salesforce’s gen AI platform…
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Josh Johnson Has Become the Funniest Guy on the Internet. That Is Not a Joke
The Daily Show correspondent and TikTok phenom once said the web was a bad idea. Now it’s the reason he’s famous.
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RSV Can Be a Killer. New Tools Are Identifying the Most At-Risk Kids
RSV infects almost every child before they turn 2, and kills more than 100,000 infants worldwide each year. Machine learning and statistical models are identifying those most at risk.
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Do boards understand their new role in cybersecurity?
Julie Ragland was CIO of vehicle manufacturing company Navistar, and has held IT leadership roles at Adient and Johnson Controls. To Ragland, who also sits on several state agency and non-profit boards, one of the greatest responsibilities for today’s boards is in governing cyber security risk. And while board members are generally tuned in to…
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There are more than 120 AI bills in Congress right now
More than 120 bills related to regulating artificial intelligence are currently floating around the US Congress. They’re pretty varied. One aims to improve knowledge of AI in public schools, while another is pushing for model developers to disclose what copyrighted material they use in their training. Three deal with mitigating AI robocalls, while two address…
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Contrastive Twist Learning and Bidirectional SMC Bounds: A New Paradigm for Language Model Control
Large language models (LLMs) have made significant success in various language tasks, but steering their outputs to meet specific properties remains a challenge. Researchers are attempting to solve the problem of controlling LLM generations to satisfy desired characteristics across a wide range of applications. This includes reinforcement learning from human feedback (RLHF), red-teaming techniques, reasoning…
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Optimizing AI Safety and Deployment: A Game-Theoretic Approach to Protocol Evaluation in Untrusted AI Systems
AI Control assesses the safety of deployment protocols for untrusted AIs through red-teaming exercises involving a protocol designer and an adversary. AI systems, like chatbots with access to tools such as code interpreters, become increasingly integrated into various tasks, ensuring their safe deployment becomes more complex. While prior research has focused on building robustly safe…
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Did a Chinese University Hacking Competition Target a Real Victim?
Participants in a hacking competition with ties to China’s military were, unusually, required to keep their activities secret, but security researchers say the mystery only gets stranger from there.
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Es hora de que los CIO piensen en la criptografía postcuántica
Ante la amenaza de que los ordenadores cuánticos rompan los actuales métodos de cifrado, la adopción de la criptografía poscuántica es ahora una prioridad crítica, sobre todo para los sectores que manejan datos confidenciales, según revela un informe reciente. El estado actual y futuro de la cuántica es una de las seis tendencias que recoge…